Betfred will be closing Virginia online operations as of October 21st, 2024. Please be aware of the following key dates:

Online

• • Final day to initiate a withdrawal via your preferred method and have access to your online account: October 21, 2024 10PM ET.

Please see these Frequently Asked Questions below to better understand your options as a Betfred player.

How will this impact my ability to wager and play with Betfred?

As of October 1, 2024 at 10PM ET, Betfred will no longer accept online deposits, online wagers, or new registrations.

What happens to online bets that settle after October 21st, 2024?

All outstanding wagers will be settled based on a fair market value as an early cash out on October 2, 2024. Any stake and/or winning eligible will be credited to your account to be accessible for withdrawing.

What will happen to Fred Bets or ongoing promotions/offers/bonuses?

Any Fred Bets, bonuses or ongoing promotions may be used until the expiry of the offer, or the Betfred closure date, whichever date is sooner. Any remaining Fred Bets or offers will be forfeited and retain no cash value.

How do I update my address or change my personal information?

Contact Player Experience and one of our team members will verify any changes in address or information. Proof of address must be provided such as a bank statement or utility bill, along with a driver’s license in order to verify changes.

What happens to my online balance? How do I withdraw?

Your balance is accessible to you to request a verified method of withdrawal until October 21, 2024 at 10PM ET.

Contact Player Experience if you need help making a withdrawal or need to update your address and account information.

What happens to my funds if I am unable to withdraw before the mobile shutdown date?

Balances not withdrawn by October 21, 2024, will be issued via check to the address registered on your online account within 30 days of ceased online operations. Contact Player Experience for any specific questions pertaining to your account.

When is the Closure Date?

Betfred will cease Virginia online operations on October 21, 2024.

Is Betfred working with state regulators during this process?

Yes, we are working closely with regulators to ensure this process is handled securely, correctly and done in accordance with all state regulations and guidelines. We strive to meet player and regulatory needs and expectations.

When will I receive my tax forms?

Any instances that require W2G reporting shall be consistent with approved internal controls and standard operating procedures. Contact Player Experience for any specific questions pertaining to your account and activity.

How do I reach the Betfred Player Experience team?

Contact us via email at support.va@betfred.com or via live chat by clicking the Chat button on the bottom right corner.

Gambling problem? Confidential help is available. Call 1-888-532-3500 or visit VCPG.NET.