Betfred Sportsbook has closed operations in the state of Virginia.

For any questions or concerns, please contact Betfred Player Experience by email at betfredsupportus@betfred.com or via live chat by clicking the Chat button on the bottom right corner.

Please see these Frequently Asked Questions below for further information:

What happens to bets that settle after October 21st, 2024?

All outstanding wagers will be settled based on a fair market value as an early cash out on October 2, 2024. Any stake and/or winning eligible will be credited to your account to be accessible for withdrawing.

What will happen to Fred Bets or ongoing promotions/offers/bonuses?

Any Fred Bets, bonuses or ongoing promotions may be used until the expiry of the offer, or the Betfred closure date, whichever date is sooner. Any remaining Fred Bets or offers will be forfeited and retain no cash value.

How do I update my address or change my personal information?

Contact Player Experience and one of our team members will verify any changes in address or information. Proof of address must be provided such as a bank statement or utility bill, along with a driver’s license in order to verify changes.

What happens to my funds if I am unable to withdraw before the closure date?

Balances not withdrawn by October 21, 2024, will be issued via check to the address registered on your online account within 30 days of ceased online operations. Contact Player Experience for any specific questions pertaining to your account.

Is Betfred working with state regulators during this process?

Yes, we are working closely with regulators to ensure this process is handled securely, correctly and done in accordance with all state regulations and guidelines. We strive to meet player and regulatory needs and expectations.

When will I receive my tax forms?

Any instances that require W2G reporting shall be consistent with approved internal controls and standard operating procedures. Contact Player Experience for any specific questions pertaining to your account and activity.

How do I reach the Betfred Player Experience team?

Contact us via email at betfredsupportus@betfred.com.

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